Refund policy
At Beaute Hub, customer satisfaction is our top priority. Please read our return and refund policy carefully before placing your order.
Return Eligibility
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect upon delivery.
- The item is unused, unopened, and in its original packaging.
- The return request is made within 48 hours of receiving the order.
- Clear unboxing video proof is provided (mandatory for damaged/wrong item claims).
We do not accept returns for change of mind or personal preference.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened skincare products
- Used items
- Sale or discounted products
- Products without original packaging
Refund Process
- Once the returned product is received and inspected, we will notify you of approval.
- If approved, the refund will be processed within 5ā7 working days.
- Refunds will be issued via bank transfer or store credit (depending on customer preference).
Shipping charges are non-refundable.
Exchange Policy
We only replace items if they are defective or damaged. Exchanges are subject to stock availability.
How to Request a Return
To request a return, contact us with:
- Order number
- Clear pictures of the product
- Unboxing video proof
Contact us via:
Our support team will guide you through the process.
